Coastlink is committed to ensuring that any person or organisation using Coastlink’s services or affected by its operations has the right to lodge a complaint, provide feedback or to appeal a decision of the organisation.
All concerns raised will be addressed in ways that ensure access and equity, fairness, accountability and transparency.
Any complaint/s made will not affect your level of service and will remain confidential if you wish it to do so.
You have the right to make a complaint to Coastlink via the Complaints and Feedback Form below, or on (02) 43 211 022.
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Your complaint will be taken seriously and will be investigated thoroughly. The CEO will ensure the Board of Directors is informed of your complaint and any investigations resulting from your complaint.
If you are not satisfied with Coastlink’s actions, handling or response to your complaint, you are encouraged to appeal to the CEO directly, or contact the NDIS Quality And Safeguards Commission or the Aged Care Quality and Safety Commission.