Your right to privacy at Coastlink
Coastlink is committed to protecting and upholding the right to privacy of clients, staff, volunteers, Board members and representatives of agencies we deal with. We are committed to protecting and upholding the rights of our clients to privacy in the way we collect, store and use information about them, their needs and the services we provide to them.
Coastlink staff, volunteers and Board members are consistent and careful in the way they manage what is written and said about individuals and how they decide who can see or hear this information.
We follow the guidelines of the Australian Privacy Principles management practices as well as the NDIS (Protection and Disclosure of Information – Commissioner) Rules 2018.
We ensure that:
- We meet our legal and ethical obligations as an employer and service provider in relation to protecting the privacy of clients and organisational personnel
- Clients are provided with information about their rights regarding privacy
- Clients and organisational personnel are provided with privacy when they are being interviewed or discussing matters of a personal or sensitive nature
- All staff, Board members and volunteers understand what is required in meeting these obligations
Coastlink meets the Federal Privacy Act (1988) and the Australian Privacy Principles which govern the collection, use and storage of personal information in addition to the NDIS (Protection and Disclosure of Information – Commissioner) Rules 2018.
What can I do if I believe Coastlink has infringed my privacy?
Your complaint will be taken seriously and will be investigated thoroughly. The CEO will ensure the Board of Directors is informed of your complaint and any investigations resulting from your complaint.
If you are not satisfied with Coastlink’s investigations, you can appeal to Privacy New South Wales on (02) 9268 5588.