Our Privacy Statement

Your right to privacy at Coastlink

Coastlink is committed to protecting and upholding the right to privacy of clients, staff, volunteers, Board members and representatives of agencies we deal with. We are committed to protecting and upholding the rights of our stakeholders to privacy in the way we collect, store and use information about them, their needs and the services we provide to our clients.

Coastlink staff, volunteers and Board members are -vigilant in the way they manage what information is maintained and discussed  about individuals and whom this information is divulged.

We follow the Australian Privacy Principles – of the Privacy Act (1988) –  as well as the NDIS (Protection and Disclosure of Information – Commissioner) Rules 2018 and Aged Care Act 2024  Section 535 – Unauthorised use or disclosure of protected information.

We ensure that:

• We meet our legal and ethical obligations as an employer and service provider in relation to protecting the privacy of clients and organisational personnel.
• Clients are provided with information about their rights regarding privacy.
• Clients and organisational personnel are provided with privacy when they are being interviewed or discussing matters of a personal or sensitive nature.
• All staff, Board members and volunteers understand what is required in meeting these obligations.

What can I do if I believe Coastlink has infringed my privacy?

If any individual feels that Coastlink has breached the Privacy Principles they should put their concern in writing and forward to CEO, as per requirements of Section 40 (1A) of the Privacy Act 1988. Coastlink will review the matter and forward a reply within 30 days of the receipt of the initial letter.

Your complaint will be taken seriously and will be investigated thoroughly. Complaints will be dealt with according to the Coastlink Feedback and Complaints Policy. Feedback and Complaints Policy.GOV.POL.1.0.1.pdf

If you are not satisfied with Coastlink’s investigations, you can appeal to the relevant agencies or Information and Privacy Commission New South Wales on 1800 472 679 or email: [email protected].