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Coastlink has created this Coronavirus (COVID-19) website information page for Coastlink clients, staff and the general community.

As information changes quickly, this page will be updated as much as possible.


Please visit The Australian Government Department of Health’s website for up-to-date specific information about COVID-19.


For information regarding Coastlink’s services in response to COVID-19, read the below information, or call the Coastlink office on (02) 4321 1022.


Click here for the NDIS response to Coronavirus.


The New South Wales Government have created a useful page with links to information and resources for people with disability and carers about COVID-19 (coronavirus).


Messages from the CEO

1 September 2020 COVID-19 Message from the CEO

10 August 2020 COVID-19 Message from the CEO

29 June 2020 COVID-19 Message from the CEO

24 April 2020 COVID-19 Message from the CEO

19 May 2020 COVID-19 Message from the CEO


Information About Coronavirus (COVID-19)

What is COVID-19?

Coronavirus disease (COVID-19) is an infectious disease caused by a newly discovered coronavirus.

Most people infected with the COVID-19 virus will experience mild to moderate respiratory illness and recover without requiring special treatment. Older people, and those with underlying medical problems like cardiovascular disease, diabetes, chronic respiratory disease and cancer, are more likely to develop serious illness.


If you are concerned about coronavirus and yourself, you can call the National Coronavirus Helpline on 1800 020 080. The helpline is open 24 hours a day, seven days a week.

If you require translating or interpreting services, call 131 450.


The Australian Government has launched a national campaign to inform all Australians about the coronavirus (COVID-19) and how to stop it spreading.


Videos (with captions)

Social Distancing

Public Gatherings

Older Australians

Recent Traveller



Identifying the symptoms PDF – 142KB

Identifying the Symptoms Word – 15KB


Frequently asked questions about Coronavirus

Download PDF – 425 KB

Download Word – 147 KB 


How to keep yourself and others safe from Coronavirus:

  1. Cover your coughs and sneezes with your elbow or a tissue
  2. Dispose of tissues properly – throw them in the bin
  3. Wash your hands often with soap and water, including before and after eating and after going to the toilet
  4. Use alcohol-based hand sanitisers
  5. Clean and disinfect surfaces – including wheelchairs
  6. If you are sick, stay home and avoid contact with others where possible. Stay more than 1.5 metres away from people
  7. Clean and sanitise frequently used objects such as mobiles, keys and wallets
  8. Stay aware of the latest information



The NDIS have recently published Easy Read information and frequently asked questions with the latest information about their response to the coronavirus (COVID-19).


The Minister for the National Disability Insurance Scheme, Stuart Robert, has announced a range of measures to support NDIS participants and providers during the COVID-19 situation. Read more here.

Learn more here:

Factsheet (PDF 149KB)

Factsheet (DOCX 700KB)


Wheelchairs and Coronavirus

Click here for information on keeping your wheelchair clean.


Ibuprofen Clarification

The Therapeutic Goods Administration (TGA) has released a medicines safety advice for consumers and health professionals confirming that there is “no evidence to support claims ibuprofen worsens COVID-19 symptoms” Read more here.



Expression Australia are providing regular updates for the Deaf community on the Expression Australia website as well as on the Expression Australia Facebook page.


People with Asthma

Asthma Australia have released information regarding Coronavirus and people with asthma.


Other Easy Read Information

Look after your mental health during Coronavirus – by Council for Intellectual Disability (CID) Easy Read Guide HTML


Down Syndrome Australia – Easy Read Guide to Coronavirus

Coronavirus Information PDF

Coronavirus Information Word


Council for Intellectual Disability (CID) have published an Easy Read Guide

Easy Read Guide PDF

Easy Read Guide HTML


The Endeavour Foundation (PDF only)

Easy Read Guide on How to Wash Your Hands Correctly


Easy Read posters by Photosymbols (PDF only)

Coronavirus and health issues

Coronavirus – how to stay safe

Coronavirus – what if you get ill



Supermarkets have made changes to their opening hours, item limits and online deliveries.

Coles and Woolworths have both implemented priority hours for people with disability and elderly people, daily between 7am – 8am. People will need a Pensioner Concession Card, Commonwealth Seniors Health Card, Companion Card or Health Care Card to enter.

Click and Collect orders are not available at this current time.


Online Shopping

Coles Online Priority Service

Coles Online Priority Service will be launching soon and will allow customers who can’t easily get to a store to purchase essential items and have them home delivered. Contact Coles on 1800 455 400 for more information.

Woolworths Priority Assistance

The Woolworths Priority Assistance service has priority delivery times for people who are elderly, have a disability, have a compromised immune system or are required to self-isolate. The form can be found here. It may take up to 48 hours to assess requests. Call 1800 000 610 for assistance.


Other Services

Bulk Billed Telehealth Services

Download PDF – 362 KB

Download Word – 1.1 MB

Link to more Fact Sheets on the Department of Health website


Centrelink Information

Centrelink is regularly releasing information on services to help people affected by Coronavirus. Click here for more information.



Audio files with health messages for COVID-19 in Aboriginal languages are being rolled out across the NT to cover a majority of language groups. More recordings will be added as they become available.


General Support

Beyond Blue have some handy tips on Looking after your mental health during the coronavirus outbreak and a Support Service for short term counselling by phone and webchat.

It’s easy to feel overwhelmed during these times. Talking to someone can help.


Lifeline - 13 11 14

Beyond Blue - 1300 22 4636

Kids Helpline - 1800 55 1800


Other Languages

The Department of Health is the most reliable source for you to access information on COVID-19.  Their website has information in several languages and includes factsheets on hygiene, overseas travellers etc. Click here to access translated information in your preferred language.


The NDIS has published a list of multilingual resources in Easy Read, on what the NDIA is doing to stop Coronavirus spreading. Click here to view the resources.


Useful Information

World Health Organisation (WHO)  – Coping with stress during the 2019-nCov outbreak

Beyond Blue – Looking after your mental health during the coronavirus outbreak

People with Disability Australia has a list of Corona Virus Resources


Updated: 11am AEDT on Monday, 23 March 2020

  • The NSW Premier has last night announced the comprehensive shut-down of non-essential services over the next 48 hours.
  • Please note: As a provider of NDIS and Aged Care supports, our services are considered essential and Coastlink will continue to operate its disability day programs. In doing so, we will be following the Australian Government’s guidelines for protection of all clients and staff.


Given the immediacy of the changes being implemented, from Monday 23 March we will not be accessing any non-essential activities and will be operating all NDIS day programs from our Activity Hub in Berkeley Vale and Woy Woy.

Our aged care centres in Greenpoint and Mangrove Mountain will cease operations from today until further notice. We will however be offering additional one to one supports and in-home supports to our aged care clients.

We will be working closely with all of our clients to ensure we can continue to provide ongoing support and will be offering more one-on-one supports, in-home supports and small group activities in our day programs. We are also looking at opportunities to assist clients with their groceries, other essential shopping and appointments.

For information on how we can assist you individually at this time, we encourage all clients to contact their Coordinator or phone Coastlink on 4321 1022.


Other Information

Updated: 11am AEDT on Monday, 23 March 2020

  • Pubs, licensed clubs and hotels (excluding accommodation), places of worship, gyms, indoor sporting venues, cinemas, casinos to close from midday Monday, 23 March 2020. Restaurants and cafes to offer takeaway only. Schools and supermarkets can remain open.
  • To help stop the spread of coronavirus, stay 1.5 metres away from others where possible, wash your hands regularly for at least 20 seconds with soap and water, avoid touching your face and if sick, stay home.
  • Non-essential mass gatherings are banned for groups of more than 500 people outdoors, or more than 100 indoors.
  • There are restrictions on visitors to Residential Aged Care Facilities to protect older Australians. Please check with individual facilities for further information.
  • From 9pm AEDT 20 March 2020, our borders are closed except for Australian citizens, residents and immediate family members. All arrivals into Australia are required to self-isolate for 14 days, either at home or in a hotel. 

For full details, visit to stay up-to-date with essential information.


Latest Essential Information

Updated: 11.45am AEST on Wednesday, 27 May 2020

27 MAY Coastlink Service Update in Response to COVID-19


Updated: 2pm AEST on Wednesday, 8 April 2020

8 APRIL Coastlink Service Update in Response to COVID-19


Updated: 10am AEST on Tuesday, 7 April 2020

7 APRIL Coastlink Service Update in Response to COVID-19



Updated: 7pm AEDT on Wednesday, 26 March 2020

Coastlink Service Update in Response to COVID-19






We are committed to providing you with the latest information to ensure the protection and wellbeing of all members of our Coastlink community, as well as the broader community, during this time.